Frequently Asked Questions
- Customer Service
- Interventions and Assessments Products
- Ordering by Credit Card
- Ordering with a Purchase Order
- International Orders
Who should I email if I have technical issues with the website?
What do I do if I received the wrong products?
Our priority is serving our customers by providing Math and Reading Intervention products and Assessments that are both effective and affordable. Part of our effort to maintain affordable product pricing is to accurately fill each order. We do understand that mistakes happen, and that on occasion we fill your order incorrectly or you order a product(s) in error. When situations like these occur, we do our best to correct the situation promptly and courteously. If you find that we have filled your order incorrectly, please contact Lynn Davies at firstname.lastname@example.org within 15 days of receipt of the order and e-mail what is missing from your order and / or what was received but not ordered. Please provide a purchase order number or check number (if prepaid) as a reference. We will correct the mistake and send the missing materials to you or make arrangements for you to return unwanted items. We will prepay the shipping costs for all authorized returns that resulted from Vanderbilt’s error.
What do I do if I ordered the wrong product?
For merchandise your organization ordered incorrectly and you wish to return, please e-mail Lynn Davies at email@example.com within 10 days of receipt of the order and e-mail the materials you wish to return. Please provide a purchase order number or a check number (if prepaid) as a reference. We will accept returns under the following conditions:
- We have authorized you to return the merchandise in question.
- The return is received within 30 days of the invoice date.
- UPS or FedEx Shipping is paid for by the returning party.
- Materials are not used or damaged when received. To prevent any damage during shipping of the materials being returned, please pack the materials securely to minimize movement. The materials returned will be inspected upon receipt. No credit will be given for any product that is damaged in any way.
What do I need in order to request a refund?
All refunds will require a receipt that will comes with the order or is emailed to you.
Are there return exceptions?
We do not accept returns for international orders. We do not accept returns on DVD’s and CD’s.
Where do I send my returns to?
VANDERBILT UNIVERSITY ATTENTION: LYNN DAVIES / RETURN PMB 228 110 Magnolia Circle, Suite 418 Nashville, TN 37203-5721
Tel 615 343 4782
What is my information being used for?
Vanderbilt University requests personal information from you for the sole purpose of processing and shipping your order. We will not share your information with any other entity, unless that entity is directly involved in facilitating the shipping or processing of your order.
How is my personal information being protected?
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law which include maintaining computer safeguards and restricting access to secured files.
When I purchase a Fuchs product, what am I allowed to do with it?
The reproduction, distribution, and display of any part of the contents of our manuals and/or CDs is strictly limited to activities intended for use with students in a single classroom by the instructor for whom the material was purchased. The copyright owners of PALS, Fraction Face-Off!, Hot Math, Number Rockets, Pirate Math, Math Wise, Maze Passages, Reading Passages & Word Counts, Word Identification Fluency, Letter Sound Fluency, and Super Challenge reserve the right to pursue legal action for any known acts of copyright infringement. The legal penalties of violating any of the copyright owners’ exclusive rights granted by the Federal Copyright Act include, but are not limited to, a fine and potential imprisonment.
Can I make photocopies of the manual that I purchased for other teachers at my school?
No. MATERIALS CAN NOT BE REPRODUCED WITHOUT THE WRITTEN CONSENT OF THE AUTHORS. All intervention and assessment programs developed by Vanderbilt University are defined as literary works and accordingly, the reproduction, distribution, and display of any such material is protected by Federal Law, Title 17 of the United States Code. If you want to make photocopies of a manual for other teachers to use, you must purchase licensing.
What do I get if I purchase licensing and/or perpetuity?
The licensing option allows schools to purchase one copy of a product and to make photocopies for more teachers to use by paying a licensing fee per user. Products that can be licensed have two licensing options:
- One licensing fee pays for use of the purchased product for one teacher for one year.
- A licensing fee plus perpetuity pays for use of the purchased product for one teacher for 1+ years.
Who has distribution rights for Fuchs products?
The Fuchs Research Group at Peabody College of Vanderbilt University has developed a portfolio of proprietary research-validated programs for reading and math intervention and assessments. The Fuchs Research Group, and Vanderbilt University by default, hold all the legal rights of ownership to these programs for which Dr. Lynn Fuchs and Dr. Doug Fuchs are the principal developers. Consequently, Vanderbilt University has retained all distribution rights and as such is the sole source provider and distributor of the programs and assessments listed below.
Why are student materials not listed under PALS reading like they are under PALS math?
All the PALS reading manuals include the student materials. Kindergarten and 1st grade math also include student materials. Grades 2-6 math do not have student materials, so these must be purchased in addition to the manual.
What do the PALS manuals contain?
All PALS Reading Manuals and PALS Math for Kindergarten and 1st grade include student materials. Math PALS contains scripts for Grades 2-6. The student math manuals are sold separately.
How do I get training?
Email Lynn Davies and indicate the type of training (e.,g., reading or math), the grade level requested, the number of people to be trained, and your location. You will be contacted by a PALS trainer and can negotiate dates.
The large poster board was actually made for the video. We do not sell that as a product. Any page can be blown up at a local print shop and made into a poster board. The Kindergarten Large Print lessons are simply an 8.x 11 manual full of worksheets in larger size print as younger students work better and like bigger pictures.
PALS FAQ (not edited by Grace)
What grade levels is PALS designed for?
Originally, PALS was designed to be used in grades 2-6 classrooms. Recent PALS research and program development has focused on downward and upward extensions of PALS. This has led to Kindergarten PALS (K-PALS), First-Grade PALS, 2-6 PALS and and High-School PALS in reading. PALS is also available in math.
What do I need to implement PALS?
Materials are minimal and inexpensive. To learn about PALS, teachers will need the PALS grades 2-6 teacher’s manual. To train the class, teachers will need a box of blank transparencies, an overhead projector, and a transparency pen. Each pair of students will need pocket folders to hold the PALS materials. So if there are 26 students in a class, the teacher will need to purchase 13 folders. We also recommend that teachers purchase a kitchen timer to help with pacing during the lesson. In PALS Math, K-PALS Reading and First-Grade PALS Reading, teachers will also need to make a significant number of copies of the student lessons.
How do teachers train their students?
Carefully training students in the basic PALS procedures is very important. All necessary training lessons are in the grades 2-6 teacher’s manuals. These lessons are scripted with wording we have found to be successful in communicating what students must learn. An outline of the material covered in each lesson is also presented.
It is a teacher’s choice how to present the lessons. Teachers study the outlines to understand what is to be covered. Most rely on the scripts to present the material while others rely primarily on the outline to guide their classroom presentations. Still others study the scripts and then highlight the portions they intend to present. When teaching PALS to their students, teachers typically use their own words most of the time but follow the script when they believe it is important. No matter how one teaches these lessons, teachers should feel comfortable elaborating on any concepts students do not seem to understand.
All manuals include training timelines to help schedule lessons. DVDs are available for grades 2-6 reading and math, kindergarten reading and math, and High-School reading to assist with training.
Does the PALS program provide specific reading and math materials for students?
PALS Math includes student worksheets that target the basic skills at each grade level. K-PALS and First-Grade PALS reading includes a set of 70 student lesson sheets, and teachers choose appropriate reading material for partner reading. PALS does not provide any reading material for students in grades 2-6 or high school; it is the teacher’s responsibility to select appropriate reading materials.
Will PALS replace my existing reading and math program?
No. PALS is meant to supplement, not replace, other reading and math instruction.
How much class time is needed for implementation for PALS reading?
- K-PALS is implemented 3-4 times a week for approximately 30 minutes per session.
- First-Grade PALS is implemented 3-4 times a week for approximately 35 minutes per session.
- Grades 2-6 PALS Reading is implemented 3 times a week for 35 minutes per session.
- High-School PALS is implemented 5 times every 2 weeks for 35 minutes per session.
How much class time is needed for implementation for PALS Math?
K-PALS is implemented 2 times a week for approximately 30 minutes per session.
- First-Grade PALS is implemented 3 times a week for approximately 30 minutes per session.
- Grades 2-6 PALS Math is implemented 2 times a week for approximately 30 minutes per session.
How do you know that PALS works?
Over the past 10 years, repeated evaluations of PALS Reading and Math by Vanderbilt researchers indicate that mainstreamed students with learning disabilities, low-achieving students without disabilities, average-achieving students, and high-achieving students make greater progress in PALS Reading and Math classrooms than their respective counterparts in non-PALS classes. Additionally, there have been independent evaluations conducted by educators in California, Iowa, and Texas. These independent evaluations also find a strong “value-added” for PALS Reading and Math. Based on these findings, the U.S. Department of Education’s Program Effectiveness Panel approved PALS Reading and Math for inclusion in the National Diffusion Network of effective educational practices.
What are the benefits of PALS?
There are many benefits for students and teachers who practice PALS.
- Is affordable and easily implemented;
- Optimizes instructional resources in the classroom;
- Actively involves all students in tasks they can perform successfully;
- Increases student opportunity to read and practice basic math skills;
- Motivates students to do better in reading and math;
- Provides positive and productive peer interaction;
- Creates opportunity for lower functioning students to assume an integral role in a valued activity;
- Allows students with disabilities to spend more time in a less restrictive environment and increases their access to the general education curriculum;
- Helps teachers accommodate academic diversity;
- Accelerates student achievement in reading and math;
- Is found to be an enjoyable activity by teachers and students.
Do PALS and CBM have to be used together?
PALS and CBM (Curriculum-Based Measurement) were designed to complement one another, but do not have to be implemented together to be effective. Many teachers use PALS and CBM with excellent results.
Where is PALS being used?
Hundreds of teachers in the Metropolitan Nashville Davidson County Public Schools and in neighboring school districts use PALS Reading and Math. PALS outreach activities have included on-site, day-long workshops for thousands of teachers in Iowa, Minnesota, Illinois, Arizona, Ohio, and elsewhere.
For information about our teacher manuals and DVDs, please see the Order Form on the PALS home page. For information about professional development workshops, please see the Professional Development section of this site.
How will I be refunded if I purchased using a credit card?
If the return meets ALL the qualifications for a refund, a credit will be issued to the same credit card to which the original purchase was made.
Go to the ordering landing page and select credit card ordering. There are details instructions there for ordering with a credit card. Once you complete your order on that page, you will be redirected to the bank’s website to complete the credit card transaction. Do not close that page until the order has gone through and you receive confirmation from the bank.
Sorry we do not take phone orders. Please go to the ordering page and select one of our two purchasing options; credit card or purchase order.
Do I need a purchase order number in order to pay with a purchase order?
Yes you do. Go to the ordering landing page and click on the pay later option. Select the products and quantities you want to purchase, then check out. You will be required to input your purchase order number in order to complete the online order form.
How do I pay for a purchase order?
Once your order is processed, you will receive an email with further instructions. Usually with a purchase order, a bill is shipped with the products and a check can be mailed to: VANDERBILT UNIVERSITY ATTENTION: Fuchs Order Payment PMB 228 110 Magnolia Circle, Suite 418 Nashville, TN 37203-5721
What is the delivery policy?
We ship all orders for manuals via United Parcel Service (UPS). As a convenience to our customers who are shipping within the continental United States, we will ship UPS ground at no cost to you. Customers shipping to an international address or to Hawaii or Alaska and customers requesting expedited shipping must bear the cost of shipping. For such requests, please contact Lynn Davies at firstname.lastname@example.org for a shipping quote or for a list of the UPS expedited shipping options available based on your ship-to address. Delivery of your order is based on the origination point of shipping (Nashville, Tennessee) and the ship-to address provided. Estimated delivery dates are not guaranteed when using UPS ground and delivery can take between 2 – 12 business days. Vanderbilt is not responsible for delivery delays caused by weather, missed pick-ups or connections or other unforeseen events. Once your order leaves Vanderbilt University, we rely on UPS to fulfill their responsibility for delivery. Vanderbilt University is not responsible for orders that are deemed undeliverable or for which delivery is delayed because of an incomplete or inaccurate ship-to address provided by the customer.
Who can I ship my returns through?
The preferred shipping carriers for returns are: 1.) UPS and 2.) FedEx as they will deliver directly to our offices. We discourage returns sent through the Unites States Postal Service. We reserve the right to decide not to accept or credit any returned materials that are damaged. Your cooperation under either of these circumstances is greatly appreciated.
Do you ship internationally?
Yes we do!
Do I get free shipping internationally?
No. Email Lynn Davies to get a shipping quote to your international location.